Strategic Account Manager

Telecommute · San Francisco, California, United States · Customer Success

Description

We’re a five year-old, rapidly growing (and profitable) startup that helps revenue organizations better understand their customer engagement at scale. We do this by delivering an industry-leading voice platform for sales teams to track, analyze, and coach on their customer conversations.

Customer Success is core to our organization and has driven every major success we’ve had over the years, from building an industry-leading product to driving SaaS metrics that are at the highest end of the SaaS industry. At the heart of our strategy is what we call ‘thinking in 5 year horizons’ - building and shaping our product to ensure we’ll continue to be instrumental in our clients’ growth and success 5 years from now, and beyond.

Having built an incredible service organization that can handle all of the traditional logistics of Customer Success (onboarding, implementation, support, etc), we’re now looking for a Strategic Account Manager who can orchestrate the entire customer journey, build a successful and scalable practice, and ensure our customers see us as their #1 trusted advisor and go-to product organization.

Requirements

About you:

What you need to be successful in the role:

What you can learn at Truly, if you don’t already have experience:


*We'd love for this person to be in San Francisco, but we're open to remote candidates as well.

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